Terms of Service

1. Acceptance of Terms

By accessing and using Virtual Receptionist HQ's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our virtual receptionist and AI phone answering service operated by Virtual Receptionist HQ ("we," "us," or "our").

2. Description of Service

Virtual Receptionist HQ provides:

• AI-powered phone answering and call handling services
• Call routing and message taking capabilities
• Business hour management and scheduling
• Integration with various communication platforms
• Call analytics and reporting features

Our service is designed to help businesses manage incoming calls professionally and efficiently using artificial intelligence technology.

3. User Accounts and Registration

3.1 Account Creation

To use our service, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use

3.2 Account Responsibilities

You are responsible for:

• All activities that occur under your account
• Maintaining the confidentiality of your password
• Ensuring your account information is current
• Complying with all applicable laws and regulations

4. Service Usage and Limitations

4.1 Acceptable Use

You agree to use our service only for lawful purposes and in accordance with these Terms. You may not:

• Use the service for any illegal or unauthorized purpose
• Interfere with or disrupt the service or servers
• Attempt to gain unauthorized access to our systems
• Use the service to transmit harmful or malicious content
• Violate any applicable laws or regulations

4.2 Service Limitations

Our service is subject to the following limitations:

• Service availability may vary based on your plan
• Call volume limits apply based on your subscription
• Certain features may require additional setup or configuration
• Service quality may depend on internet connectivity

5. Payment Terms

5.1 Subscription Plans

We offer various subscription plans with different features and pricing. All prices are subject to change with 30 days' notice.

5.2 Billing and Payment

Payment terms include:

• Monthly or annual billing cycles as selected
• Automatic renewal unless cancelled
• Payment via credit card or other approved methods
• Late payment may result in service suspension

5.3 Refunds and Cancellation

Our refund policy includes:

• 30-day money-back guarantee for new customers
• Pro-rated refunds for annual plans cancelled early
• No refunds for partial months of service
• Cancellation effective at the end of current billing period

6. Intellectual Property

All content, features, and functionality of our service are owned by Virtual Receptionist HQ and are protected by international copyright, trademark, and other intellectual property laws.

6.1 Our Rights

We retain all rights to:

• Our proprietary software and technology
• Service branding and trademarks
• Documentation and training materials
• Analytics and aggregated data

6.2 Your Content

You retain ownership of your business content, but grant us a license to use it for service provision and improvement.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We are committed to:

• Protecting your personal and business data
• Complying with applicable data protection laws
• Using encryption and security best practices
• Providing transparency about data usage

8. Service Availability and Support

8.1 Service Uptime

We strive to maintain high service availability but cannot guarantee 100% uptime. Service may be temporarily unavailable for:

• Scheduled maintenance and updates
• Emergency repairs and security patches
• Force majeure events beyond our control

8.2 Customer Support

We provide customer support through:

• Email support for all customers
• Priority support for premium plans
• Knowledge base and documentation
• Training and onboarding assistance

9. Disclaimers and Limitations

9.1 Service Disclaimers

Our service is provided "as is" without warranties of any kind. We disclaim:

• Warranties of merchantability or fitness for purpose
• Guarantees of uninterrupted or error-free service
• Warranties regarding third-party integrations
• Responsibility for data loss or corruption

9.2 Limitation of Liability

Our liability is limited to:

• The amount paid for the service in the 12 months prior to the claim
• Direct damages only (no consequential damages)
• Claims arising from our gross negligence or willful misconduct

10. Indemnification

You agree to indemnify and hold harmless Virtual Receptionist HQ from any claims, damages, or expenses arising from:

• Your use of the service in violation of these Terms
• Your violation of any applicable laws or regulations
• Your content or communications through our service
• Any third-party claims related to your use of the service

11. Termination

11.1 Termination by You

You may terminate your account at any time by:

• Cancelling through your account dashboard
• Contacting our customer support team
• Providing written notice of cancellation

11.2 Termination by Us

We may terminate or suspend your account for:

• Violation of these Terms of Service
• Non-payment of fees
• Fraudulent or illegal activity
• Extended periods of inactivity

12. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction where Virtual Receptionist HQ is incorporated. Any disputes will be resolved through:

• Good faith negotiation between parties
• Mediation if negotiation fails
• Binding arbitration as a final resolution method
• Small claims court for amounts under $10,000

13. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by:

• Posting the updated Terms on our website
• Sending email notifications to active users
• Updating the "Last updated" date

Your continued use of the service after changes constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: